Shipping Policy

Last Updated: 10/26/25

At Ellipsis Hair, we aim to deliver your luxury hair products safely and on time. Please review our shipping policy to understand our timelines, responsibilities, and what to expect once your order is placed.

By placing an order with Ellipsis Hair, you agree to the terms of this shipping policy. We are not responsible for delays caused by carriers, incorrect shipping addresses, customs processes, or force majeure events (such as weather or natural disasters). Once your order leaves our facility, shipping timelines are in the hands of the carrier.

Processing Times

• Pre-order wigs: 10–14 business days

• Orders placed on weekends or holidays begin processing the next business day.

• Overnight shipping starts only after processing is complete, not from the order date.

• U.S. orders: 4–7 business days (UPS)

• International orders: 7–10 business days

• Tracking details are sent by email once shipped. Please allow up to 48 business hours for tracking to update.

• The billing address must match the shipping address for security purposes.

• Once UPS receives your package, Ellipsis Hair is not responsible for delays, damage, or lost/stolen packages.

• By purchasing, you confirm that you have read and agree to these policies.